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Support

Explore our FAQs, get started quickly with our Clicks guide, or reach out to our expert team for tailored support.

Product Questions

Can I charge my iPhone with Clicks?

Yes. You can still charge your phone with Clicks as normal via the Lightning or USB-C port at the bottom of the keyboard. Some Clicks models are also compatible with wireless charging standards like MagSafe and Qi2. Check your specific model of Clicks to ensure compatibility.

Does Clicks have a battery?

No. Clicks does not contain a battery. Clicks connects directly to your phone using USB-C or Lightning. The keyboard draws a small amount of power from your phone.

Does Clicks use Bluetooth to pair with the iPhone?

No. Clicks connects directly to your phone through USB-C or Lightning. A direct connection ensures the optimal typing experience.

Will Clicks impact my iPhone’s battery life?

Clicks draws a minimal amount of power from your phone. 

When Clicks is connected but not in use there is very little impact on the battery. 

When in use, power consumption will depend on a few factors. 

If the backlight is turned off, even on a heavy use day battery usage will typically be less than ~2% per hour.

If backlight is enabled, usage may increase up to another ~2% per hour.

The backlight brightness and time out period can be customized in the Clicks App. A battery saving mode gives you additional control over power consumption by cutting the connection between Clicks and your phone after a period of inactivity.

Does Clicks support MagSafe?

The latest Clicks for iPhone 16 series Keyboard is our best yet. We’re proud to add MagSafe, so that Clicks will now work seamlessly with your MagSafe accessories.

Clicks for iPhone 14 and 15 series does not have any magnets inside, it simply uses the iPhone's existing MagSafe feature to pass through the case and connect to compatible accessories.

Is Clicks Made for iPhone certified?

We have built the Clicks Keyboard to adhere to Apple Made for iPhone guidelines. MFI certifications can be found here.

Does Clicks work with my wired headphones

No. Wired headphones through USB-C or Lighting are not currently supported. Please note that Airpods and other wireless earphones work great when using Clicks.

Can I use another case with Clicks?

No. Clicks is designed to provide some of the protective benefits of a case along with the added functionality of a keyboard. Screen protectors will not affect the usage of Clicks and can remain installed.

Is Clicks IP67 rated / water resistant?

No. Making a water resistant keyboard would require the keys to be sealed and would diminish the typing experience.

Do not go swimming with Clicks. Caution should be taken to remove Clicks when going into environments that are going to be wet and/or extremely humid.

How durable is Clicks? Can it take a fall?

With tens of thousands of Clicks Keyboard cases sold, we have found to date that Clicks has proven to be quite durable in everyday use.

Clicks offers added protection for your phone against scratches, minor bumps and drops - similar to how a silicon rubber case would.

In terms of the everyday on and off use, Clicks has been tested to withstand over 2,000 installations and removals.

Can I use wired CarPlay and transfer data with Clicks?

This depends on your iPhone model.

Clicks for the iPhone 14 Pro (and models that use Apple’s lightning connector) support both charging and data, meaning that while Clicks is on your iPhone you can use CarPlay or transfer data on your Mac via the lightning connector (Note: connecting to iTunes on PC not supported when Clicks is installed).

Clicks for iPhone 15 Pro (and models that use USB-C) only support fast charging while Clicks is on your iPhone. At this time, the USB-C connector will not allow for both Clicks to be connected to the iPhone and allow for data and charging. This means using wired CarPlay or transfer data will require you to remove your iPhone from Clicks. Listening to music via Bluetooth and connecting to CarPlay wirelessly will still work with Clicks installed.

Clicks for iPhone 16 models adds a USB-C data pass through mode, so you can use Clicks with Apple CarPlay or other accessories that require data.

Is there any lag while typing with Clicks?

No. Clicks connects directly to your phone through its USB-C or Lightning connector ensuring an ultra-fast connection and typing experience.

Can I still type on the touchscreen keyboard with Clicks?

Yes. The virtual keyboard is never far away. 

On Clicks for iPhone, press the show/hide keyboard button to open and close the keyboard. 

On Clicks for Android, hold the ‘alt’ key and press ‘k’ to reveal the touchscreen keyboard.

Can I type on Clicks while I’m on the phone?

Absolutely! But keep in mind, we optimize the keyboard for that perfect sounding click. So, if you’re typing while on a call the other person might hear you typing. A stealthy workaround in those situations is to press pull up the on-screen keyboard to type silently.

Can I insert Emoji into my messages while using Clicks?

Yes. We wanted to include an Emoji button on the Clicks keyboard, however this feature is not currently supported by iOS external keyboard support. Until Apple supports this feature there are two methods of inputting Emoji with Clicks:

Method 1- Symbol Key: Press %+= on Clicks to open the iOS touchscreen keyboard and tap the Emoji menu.

Method 2- Language Key: Pressing the 🌐 button on Clicks will allow you to toggle between languages on the device. Emoji is treated as a language and can be accessed via this button. To configure this Method, you must first add an additional language to iOS if you do not already have one installed (even if you never plan to use that language). Once an additional language is installed, pressing the 🌐 will move between keyboards so you can quickly pull up the emoji tray. This hack effectively turns the 🌐 into an Emoji shortcut on Clicks.

To configure this method, go to: iPhone Settings > General > Keyboard > Keyboards > Add New Keyboard. Once the additional language is added, ensure Emoji is listed as the second language.

Do you need to install the Clicks app to use Clicks?

Clicks works out of the box with your phone, as soon as you insert your phone. No app required! 

However, the free Clicks App does allow you to customize settings and configure preferences so you can get the most out of your keyboard. Plus, the Clicks App lets you upgrade your keyboard’s firmware, unlocking new features. 

Get the Clicks App for iPhone in App Store

Get the Clicks App for Android on Google Play

What shortcuts are supported?

Many iOS shortcuts are supported by Clicks and we continue to discover more that work everyday!

Here are some of our favorites to get you started:

‍Wake/Unlock Your iPhone

-tap any button on the keyboard to wake screen and unlock with FaceID (no need to swipe on touchscreen!)

‍iOS global shortcuts‍

CMD + H = return to home
CMD + Space = launch search
Press & hold Microphone button to activate Siri

‍Messages‍

CMD + N to compose a new message
CMD + R to reply to message
CMD + T to respond with emphasis
CMD + I to show contact information

‍Mail

‍InboxCMD + N to compose a new email
CMD + L filter inbox
Tab: search inbox

In an emailBACKSPACE (delete current message)
CMD + R to reply
CMD + A to select all

‍Safari‍

Space bar: scroll site, one page at a time
CMD + N for new tab
CMD + W to close current tab
CMD + Y for history
CMD + I to send current page via email
CMD + F to find on page

‍Music‍

CMD + F to search for music
CMD + N for new playlist

‍Photos & Videos‍

Return to enter editing mode

‍Voice Notes‍

CMD + N starts a new voice note recording
CMD + S stops and saves a voice note recording

‍iMovie‍

Space bar: start/stop video clip playback
CMD + B: split flip
CMD + R: rotate clip

You will also find many shortcuts work within third party apps.

The backlight isn’t working, what do I do?

Have you tried the 123 + globe keyboard shortcut to toggle the backlight on/off? We’ve heard from some founders edition customers that because they’re typing so fast that sometimes they inadvertently toggle the backlight off. If this doesn’t solve the issues, email us at support@clicks.tech and we will help you out.

Product Availability Questions

Where can I buy Clicks?

In addition to Clicks.tech, we sell Clicks Keyboards through retail partners around the world. Visit our ‘where to buy’ page to find Clicks near you.

Can I try Clicks before buying it?

Clicks is available in select retail locations through our partners. Visit the ‘where to buy’ page to find Clicks near you. Our ‘Clicks Promise’ also allows you to try Clicks risk-free for 30 days and return it for a full refund if you don’t love it. 

Will Clicks be available in more colors?

Clicks Keyboards are available in amazing colors from everyday staples like Onyx and London Sky to more expressive options like Surge, Spice and Surf. The colors vary by phone model and availability. Check back regularly as new options will be introduced throughout the year.

Will Clicks be available in QWERTZ, AZERTY, Arabic and other keyboards?

Clicks Keyboard is currently available in QWERTZ and AZERTY keyboard layouts for iPhone 15 Pro. We will continue to evaluate additional languages in the future.

Is Clicks coming to Android smartphones?

Do you think we should? If so, let us know on our Clicks Reservation page.  On the first question select the “I don’t use an iPhone” option and let us know what Android (or other) smartphone you’d like to see Clicks support.

Can I become a distributor or reseller of Clicks?

If you are interested in making Clicks available to your customers, you can reach us by filling out this form.

Can I place a bulk order for my company?

Absolutely! Select the ‘Enterprise Sales’ department and we’ll reach out to you to learn more.

How do I become a Clicks Ambassador?

Yes! We’d love that. You can apply to become a Clicks Ambassador here.

Clicks Tips

How do you to take Clicks on and off your iPhone?

Clicks goes on and off your iPhone in seconds.

To connect Clicks, align your phone above the opening. At a shallow angle first insert the bottom of your phone into Clicks, slipping it over the Lightning or USB-C connector. Then press the top of the phone down into the upper body of Clicks.

To remove, pop the top of your phone out of Clicks by pressing gently on your phone’s camera housing from the backside of Clicks. Next, pull your phone out at a shallow angle.

WARNING: Do not insert or remove Clicks at a steep angle. This could lead to damaging the lightning or USB-C connector and impacting functionality of your Clicks keyboard. This damage is not covered under warranty.

What is the best way to hold Clicks?

Watch video

Cradle your iPhone:

Hold your iPhone like you normally do a large touchscreen phone. For most people, this means with one hand putting your pinky at the bottom of the phone and cradling the back of the phone with the rest of your hand - ring finger across the vegan leather pad on the back and your index finger higher up towards the middle of the device. From there your other hand is free to move around for both typing or for moving up to tap on your screen.

‍❌ The Prayer Position:

If you grip the phone with both hands at the very bottom of the keyboard your may find it feeling top heavy. This grip position works for short devices (like older smartphones that had buttons built in), but for a larger modern touchscreen smartphone with a keyboard the most comfortable way to hold it is the Cradle position. This is comfortable, gives you a good grip and thumb position for typing and provides the best balance.

‍Power User Pro Tip:

If you live on your phone and type all day long, adding a phone ring or pop socket style accessory to the back of Clicks will give you even more grip and usability. This is super helpful if you’re using Clicks in bed with your arms outstretched above your head.

Where do you carry Clicks when not in use?

This is a personal decision, but we’re big fans of rocking Clicks in our back pocket with the #ButtonsOut.

If there’s enough demand, now that Clicks has brought buttons back to smartphones maybe we’ll work on a belt holster to carry your Clicks next (just kidding.. Some things actually should stay in the past!)

How long does it take to get used to using Clicks?

Typing on buttons is a skill. Most customers say that they have mastered Clicks within 5-days. Like most skills, the more your practice the more confident you get! Visit the ‘getting started’ page for tips and tricks to master typing. 

As you get going, don’t be afraid to pull up the on-screen keyboard. 

On Clicks for iPhone, press the show/hide keyboard button to open and close the keyboard. 

On Clicks for Android, hold the ‘alt’ key and press ‘k’ to reveal the touchscreen keyboard.

Why would I want to type on buttons on my phone?

It’s not about typing faster on buttons than you do tapping on a touchscreen, but typingbetter. There’s a reason we use keyboards with real buttons when we’re on our computers and tablets.

Here’s some of the major and more specific reasons why people love having a real keyboard on their smartphone:

1. You can likely type faster and more accurately with real buttons while you’re doing “stuff” -Touchscreens are fast when you’re sitting still, but once you’re moving it’s another story. Real buttons can’t be beat for accuracy.

2. They feel oh so good- pushing a button is just satisfying. You can get into a typing rhythm and cadence that tapping on glass just does not provide. Instead of waiting to get back to your desk to send that long message or handle your task, with a real keyboard you’ll tackle the task on your phone, wherever you are.

3. You can type with your eyes closed -Once you build up the muscle memory, you can literally type out messages without looking, and have the confidence it says what you want it to say.

‍4. Easier to type passwords, real names, proper nouns, etc. -The accuracy of typing makes these things all so much easier to type right the first time.

5. Saving seconds with keyboard shortcuts -Having buttons unlocks the ability to take advantage of keyboard shortcuts on iPhone for the first time. So many Mac users live by their shortcuts. Clicks unlocks that on iPhone in a way that’s never been done before.

6. Make Your Statement and ExPREss YouRSELF HoWeVer U WanTZZZ -Emoji and Memoji aside, when it comes to words it’s just easier to express your personality while typing with buttons.

7. Easier to type with Longer Fingernails or if you have Shaky Fingers -Real buttons are just more forgiving than touchscreens for typing.

8. Cold weather typing is much easier  -A lot of winter gloves now come with a capacitive layer that allows you to tap your touchscreen with them on. Those thin gloves work even better for typing on buttons. Keep those fingers warm.

9. Real buttons will never hate your thumbs -It’s a weird fact that typing on touchscreens rely on the oils in your skin to make that capacitive typing connection work. As we age we produce less of these oils, and sometimes – like when you get out of the swimming pool – these are just stripped away from your skin. It’s like your touchscreen just won’t recognize your fingers and typing doesn’t work. This never happens with real buttons.

10. Typing on buttons just feels oh so good- this one is worth repeating :)

Pricing, Shipping, Warranty, Returns

When will my Clicks ship?

Our standard handling time is 1-2 business days.

You will receive a confirmation email and tracking details as soon as your shipment leaves our warehouse.

Where does Clicks ship from and what does shipping cost?

We ship from warehouses around the world to get your Clicks in your hands as quickly as possible. You can see the available shipping options and costs at checkout. 

What is the Clicks warranty policy?

Clicks products come with a 1 year warranty on the device, which covers any manufacturing defects to the hardware.

To begin a return, please contact us at support@clicks.tech

What is the Clicks Promise?

The Clicks promise ensures you can try your Clicks Keyboard for 30 days risk free. If after 14 days of using the product you decide it's not for you, you can return Clicks for a full refund of the purchase price. In order to be eligible for a full refund, the product must be returned in working order with it's original box and in-box materials.

Can I make changes to my order after it’s been placed?

When you place your order it is handed off immediately for fulfillment, so changes are often not possible. Contact us immediately at support@clicks.tech and we’ll do our best to help.

Can I return Clicks if it's not for me

We're confident that you'll love Clicks like we do! 

After delivery, products must be returned with all packaging and manuals, within 30 days.

To start a return click here to be taken to our return portal.

Clicks for iPhone

Can I charge my iPhone with Clicks?

Yes. You can still charge your phone with Clicks as normal via the Lightning or USB-C port at the bottom of the keyboard. Some Clicks models are also compatible with wireless charging standards like MagSafe and Qi2. Check your specific model of Clicks to ensure compatibility.

Does Clicks support MagSafe?

The latest Clicks for iPhone 16 series Keyboard is our best yet. We’re proud to add MagSafe, so that Clicks will now work seamlessly with your MagSafe accessories.

Clicks for iPhone 14 and 15 series does not have any magnets inside, it simply uses the iPhone's existing MagSafe feature to pass through the case and connect to compatible accessories.

Is Clicks Made for iPhone certified?

We have built the Clicks Keyboard to adhere to Apple Made for iPhone guidelines. MFI certifications can be found here.

Does Clicks work with my wired headphones

No. Wired headphones through USB-C or Lighting are not currently supported. Please note that Airpods and other wireless earphones work great when using Clicks.

Can I use wired CarPlay and transfer data with Clicks?

This depends on your iPhone model.

Clicks for the iPhone 14 Pro (and models that use Apple’s lightning connector) support both charging and data, meaning that while Clicks is on your iPhone you can use CarPlay or transfer data on your Mac via the lightning connector (Note: connecting to iTunes on PC not supported when Clicks is installed).

Clicks for iPhone 15 Pro (and models that use USB-C) only support fast charging while Clicks is on your iPhone. At this time, the USB-C connector will not allow for both Clicks to be connected to the iPhone and allow for data and charging. This means using wired CarPlay or transfer data will require you to remove your iPhone from Clicks. Listening to music via Bluetooth and connecting to CarPlay wirelessly will still work with Clicks installed.

Clicks for iPhone 16 models adds a USB-C data pass through mode, so you can use Clicks with Apple CarPlay or other accessories that require data.

Will Clicks work with older iPhone models?

Each Clicks Keyboard is custom moulded to perfectly fit the model it is designed for. We don’t advise using Clicks with other phones.

Which iPhone models are supported?

iPhone 16: 16, Pro, Pro Max, Plus 

iPhone 15: 15, Pro, Pro Max, Plus 

iPhone 14: Pro, Pro Max

Clicks for Pixel

Does Clicks work with Android Auto?

Clicks offers support for Android Auto using the USB-C data passthrough mode.

Does Clicks work with wired headphones?

No, Clicks doesn’t support USB-C wired headphones.

Will there be QWERTZ or AZERTY versions of Clicks for Pixel?

There are no current plans, but we are monitoring interest in other keyboard layouts.

What apps are supported?

Most popular Android apps support external hardware keyboards. If you encounter an app that isn’t supported, please let us know at support@clicks.tech

Will Clicks work with older Pixel models?

Each Clicks Keyboard is custom moulded to perfectly fit the model it is designed for. We don’t advise using Clicks with other phones.

Will Clicks be available for Pixel XL?

Not at this time.

What Pixel models are supported?

At this time Clicks for Pixel is compatible with Pixel 9 Pro and Pixel 9.

Can I charge my Pixel with Clicks?

Yes. You can still charge your Pixel with Clicks as normal via the USB-C port at the bottom of the keyboard. Clicks for Pixel also includes a wireless array giving your Pixel wireless charging support.

Does Clicks support wireless charging

Yes! Clicks gives your Pixel wireless charging compatibility. 

Still need help?

Get in touch with our expert customer success team.
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